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This article explains how you can fix the software update problem. More specifically, the focus of this article is on what you can do to when your Mac won’t update to the latest version of macOS.

• Why Does My Mac Keep Restarting
• Updated Mac Software And Computer Keeps Restarting Working
• Updated Mac Software And Computer Keeps Restarting Windows 7

Apr 12, 2020  After an unexpected shutdown, power up your Mac again and try each of the steps below: Press cmd+alt+esc and Force Quit any applications that are Not Responding Put your computer to sleep from the Apple menu Restart your computer from the Apple Menu. 2 days ago  Keeping your MacBook updated with the latest macOS is important to resolve any issues that it might encounter with the previous system. Missing an update may sometimes cause issues with the settings and update process of your MacBook. This leads to your MacBook getting confused and restarting on its own repeatedly.

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Some Mac users, unfortunately, have been and continue to be affected by various macOS software update issues where they may experience a stalled macOS update. By stalled, we mean that macOS updates won’t download and install successfully.

Sometimes, you may see an error message saying “The macOS installation couldn’t be completed” or “macOS could not be installed on your computer”.

Mac Won’t Update?

Please try the tips belove if you are unable to update your computer:

It is important that you back up your Mac before you do anything.

There could be a variety of reasons for this. Before you do anything:

• Make sure there is enough space to download and install an update. If not, you may see error messages. To see if your computer has enough room to store the update, go to the Apple menu > About This Mac and click the Storage tap. You can easily free up storage space on your Mac.
• If you see a “Update Not Found” error, see this article.
• Make sure that you have an Internet connection to update your Mac. You can troubleshoot your connection.
• Be patient. An update may take some time. Just waiting may fix your problem. Sometimes more than a few hours. Do not put your Mac to sleep or closing its lid. Also ensure than your Macbook, if it is a Macbook, it is plugged it into AC power.
• If the update does not complete, your computer may seem stuck or frozen, for an extended time, try to restart your computer by pressing and holding the power button on your Mac for up to 10 seconds.
• If you have any external hard drives or peripherals connected to your Mac, try removing them. And try to update now.
• Reset PRAM on your Mac and then try again. To reset PRAM, turn off your Mac and then turn it on and immediately press and hold the Option, Command, P, and R keys together for about 20 seconds.
• It is possible that your Mac may unable to reach the update server. There could be two reasons for this:
  • You may have a slow internet connection. You may want to restart your router and modem to fix this problem. If you are using a Wi-Fi connection, try a wired connection, if possible.
  • Or there could be issues with Apple servers. It is possible that Apple servers are overloaded as a lot of people may be trying to update. You can check if Apple servers are experiencing issues.

If you are still having issues, then you may try the followings:

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Safe mode

Why Does My Mac Keep Restarting

Try updating your Mac in safe mode. Here is how:

• Startup your Mac in safe mode. To do that, turn off your Mac and then turn on your Mac and immediately press and hold the Shift key until you see the login screen. Then release the Shift key. And login.
• Now your computer is in safe mode. Try to update now.
• Then exit safe mode when you are done (in either case). To exit safe mode, restart your Mac normally, without pressing the Shift key.

Combo update

You can use a combo update to install Mac updates. Please note that before you continue, you may want to back up your Mac. You can back up with Time Machine or you can use iCloud.

Please note that combo updates let you update your Mac from a prior version of macOS within the same major release. A combo update is a combined update that means that it contains all of the changes since the original release of that major version. This further means that, using a combo update, you can update from macOS 10.15 directly to Mac OS X 10.15.2, skipping the 10.15.1. But you cannot go from, let’s say, 10.14.x to 10.15.x. For example, using a combo update, you cannot upgrade from macOS Mojave to macOS Catalina.

Please note that combo updates are huge. Here is how you can use them:

• Visit Apple’s combo updates site: https://support.apple.com/downloads/macos
• Find the right combo update. And download it. As stated above, they can be huge. The combo will download as a .dmg file.
• Now quit all apps on your Mac.
• Double-click the downloaded file, if it does not start automatically.
• Follow the onscreen instructions.

Using macOS Recovery to update your Mac

If you still could not update, you may try this. To do this, you need to restart your Mac from macOS Recovery. Using the method below, you will be able to upgrade to the latest macOS that is compatible with your Mac. Here is how:

• Turn off your Mac.
• Turn on your Mac and immediately press and hold the Option-⌘-R keys together until you see the Apple logo or the spinning globe icon.
• Login.
• Click Reinstall macOS and follow the onscreen instructions.

See also: How to fix Catalina update problems

About unexpected restarts

Rarely, your Mac might experience a software or hardware issue that requires it to restart. When it starts up again, you might see a message that your computer was restarted because of a problem.

Unexpected restarts are usually caused by software installed on your Mac, or by devices connected to your Mac. If the issue causes your Mac to restart every time it attempts to start up, your Mac might eventually shut down. Use the steps below to check the software and hardware on your Mac.

Check your software

If the issue is caused by software on your Mac, one of these steps might help:

Updated Mac Software And Computer Keeps Restarting Working

• Install all available software updates.
• If your Mac suspects that a particular app caused the restart, it might ask whether you would like to move the app to the Trash. Click Move to Trash, then contact the software developer to see if a software update is available.
• Use safe mode to try to isolate the cause of the issue.
• Reinstall macOS. If the issue continues after reinstalling macOS, check your hardware.

Check your hardware

Learn how to check your connected devices and other hardware.

Check peripheral devices first

Updated Mac Software And Computer Keeps Restarting Windows 7

If you don't have any devices attached to your Mac, skip to the next section.

1. Shut down your Mac.
2. Disconnect all peripheral devices, such as hard drives or printers. If you have a desktop Mac, make sure that only a display, keyboard, and mouse or trackpad are connected.
3. Turn on your Mac.
4. Use your Mac for the amount of time that it would usually take for an unexpected restart to occur.
5. If an unexpected restart occurs, follow the steps to check the internal RAM and third-party hardware.
6. If an unexpected restart doesn't occur, turn off the Mac and connect one peripheral device at a time until an unexpected restart occurs.

Check RAM and third-party hardware

Certain models of Mac computers have removable memory (RAM). If you recently installed memory or a hard disk (or SSD), make sure that it's compatible and installed correctly. If possible, remove it and test with the original memory or disk.

Learn more

• If you continue to experience unexpected restarts, contact Apple Support.
• If your Mac is frequently restarting unexpectedly, it's important to determine the exact steps that lead up to the issue. The next time that your Mac restarts unexpectedly, record the date and time it occurs. These questions might help you diagnose the problem:
  • Was the computer starting up, shutting down, or performing a particular task when the unexpected restart happened?
  • Is the computer restart random, or does it happen every time you do a certain task?
  • Does the restart happen when a specific external device is connected to your Mac or to a specific port?
• Learn what to do if your Mac doesn't turn on or start up.
• Learn about the screens you see when your Mac starts up.