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Having trouble with Slack calls? Read on to learn how to troubleshoot common issues with call connections, audio, video, and screen sharing.
Our calls diagnostic test can help identify problems you may be having while on a Slack call. After running the test, use the troubleshooting information in this article to address any issues flagged in your results.
From a channel or direct message (DM), type the /call --test slash command in the message field, then send the message.
Using the desktop app, the browser app, or the mobile app: 1. Type '/giphy' (without quotes) into the message bar, followed by a word or phrase that you want a GIF related to.
Don't worry, no message will post to the channel or DM. The test will run automatically in a new window, and you can scroll to the bottom of the page to view any errors.
Note: If you see an error message when running the test from the desktop app, try it from Slack in your Chrome browser instead.
Bandwidth requirements
Your experience with Slack calls depends on the strength of your network connection and your bandwidth:
Type of call | Download speed | Upload speed |
Voice call | 200 kbps | 100 kbps |
Video call* (2 participants) | 600 kbps | 600 kbps |
Video call* (3 participants) | 1.2 Mbps | 600 kbps |
Video call* (5+ participants) | 2 Mbps | 600 kbps |
- Mar 18, 2020 If you're using the mobile Slack app, the bubble is green only when the app is open — it switches off the moment you toggle away. If you use the Slack desktop app or access Slack via a browser.
- Tap on the three-dot menu in the top-right and choose 'Settings.' Go into 'Advanced' and toggle off the 'Open web pages in app' setting. Links you open in Slack will no longer open in the in-app browser, but instead in your default web browser. To change your default web browser, head to your phone's Settings.
- Skip to main content. Product; Pricing; Support; Download Slack; Create a new workspace; Product; Pricing; Support; Download the Slack app; Sign in; Create a new.
*Requirements are the same when screen sharing
Troubleshooting
If your bandwidth meets or exceeds our requirements and you're experiencing issues with call quality, audio cutting in and out, or lag, try one of these options:
- Run a speed test to double-check that your device's bandwidth meets the audio and video call requirements.
- Switch to a wired connection if possible, or move closer to your Wi-Fi router.
- Reset your router by turning it off and back on again.
If you continue having trouble with audio, video, or screen sharing, skip ahead for more detailed troubleshooting tips.
Resolve connection problems
If Slack is unable to establish a call connection, try these options to narrow down the source of the connection issues:
- Make sure you're on the latest version of the Slack desktop app. If not, update your app.
- If you're having trouble with calls on the desktop app, open your workspace in Google Chrome and try making a call.
- If calls aren't connecting from the desktop app or browser, try starting a call from the Slack mobile app on the same Wi-Fi network. If the call connects, there may be an issue with your computer, like an anti-virus software blocking the connection. If you can make calls from your mobile device with data but not Wi-Fi, that most likely indicates an issue with your network.
Tip: If you're unable to connect to Slack from the desktop app or a browser, visit Troubleshoot connection issues for help getting reconnected.
Update firewall settings
Calls connection issues may also be caused by an issue with your firewall. If you're experiencing connection errors, check and update the following settings:
- Check that your network is set up to allow outbound UDP connections on port 22466
- If you don't allow outbound UDP connections on port 22466, allow outbound TCP connections on port 22466 or 443
Note: If your environment requires you to permit Slack's domains, visit https://my.slack.com/help/urls and approve all specified URLs. If your environment requires access to multiple workspaces or orgs, visit that page from each workspace or org.
If you experience audio issues during a call, quit and reopen the Slack desktop app or your browser. If that doesn’t help, try restarting your device.
Check audio input and output sources
If neither of the options above works, follow the steps below to check that the right audio input and output sources are selected in Slack:
- Click the phone icon to start a call.
- Click the gear icon in the top left corner of the call window.
- Select your input or output source to open a drop-down menu and select your preferred microphone and speaker. You can switch between sources to see which ones work.
- To test your microphone, say a few words and check that the voice meter moves up and down while you're speaking.
- To check your speaker, click Test. You'll hear a chime if your speaker is unmuted and working correctly.
Check audio settings
Check to make sure your audio isn't muted, then confirm that Slack has permission to access your microphone:
Mac
Windows
Chrome
- Open System Preferences.
- Select Security & Privacy, then click the Privacy tab.
- Select Microphone from the list on the left.
- Check the box next to Slack. If it's already checked, uncheck and recheck it.
- Open Settings.
- Select Privacy.
- Click Microphone.
- Toggle the setting on.
There's also a known issue with Windows 10 where Slack cannot detect communications devices (like headphones or headsets) that are not the system default. To set your preferred device as the system default, follow the steps below:
- Open Settings.
- Select System.
- Select Sound.
- Below Select your output device, choose the one you want from the drop-down menu.
Lastly, check that your audio drivers are up to date. If they're not, updating may resolve these issues.
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Follow these steps to make sure Slack has been granted microphone access in Chrome:- From Chrome, click the three dots icon in the top right and select Settings from the menu.
- Select Privacy & security in the left sidebar.
- Click Site settings.
- Click Microphone.
- Check that Slack has not been blocked. Add your workspace URL to the Allow list to always allow Slack microphone access.
Note: If you use a third-party calling app and Slack calls, Slack's access to your microphone may get revoked when switching between the two. You can follow the steps above to re-grant Slack access to your microphone.
Note: Video calls are not supported on the Slack iOS or Android apps.
Having issues with video? Quit and reopen the Slack desktop app or your browser. You can also try restarting your device.
Check camera and video settings
If restarting your device or quitting and reopening Slack doesn't help, try the options below:
- If you're using the Slack desktop app, check if video calls work from Google Chrome (or vice versa if you're using Chrome).
- Click the gear icon in a call window to check your Video settings and make sure the correct camera is selected. You should see yourself in your own video thumbnail.
- Check if your camera works with another calling app (like Zoom or Webex). These apps use different technology than calls in Slack, so if issues persist, that may indicate a hardware issue with your camera.
Tip: If you're using an external camera, make sure to plug it in to your computer before starting a call. If you plug it in after a call has started, video won't display.
Check camera permissions
If others can't see you on a call, Slack may not have access to your camera. Follow these steps to check your camera permissions:
Mac
Windows
Chrome
- Open System Preferences.
- Select Security & Privacy, then click the Privacy tab.
- Click Camera.
- Check the box next to Slack. If it's already checked, uncheck and recheck it.
- Open Settings.
- Select Privacy.
- Click Camera.
- Toggle the setting on.
You can also check to make sure your video drivers are up to date. If they're not, updating them may clear up issues.
- From Chrome, click the three dots icon in the top right and select Settings from the menu.
- Select Privacy & security in the left sidebar.
- Click Site settings.
- Click Camera.
- Check that Slack has not been blocked. Then, add your workspace URL to the Allow list to always allow Slack camera access.
Note: If you notice your computer running slowly during video calls, that may be due to high Central Processing Unit (CPU) usage. For calls with many participants, disabling your video may help speed things up.
If you're unable to share your screen on the desktop app, use these steps to troubleshoot:
Mac
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Windows
If you're running macOS version 10.15 and aren't able to share your screen, check your operating system settings:- Open System Preferences.
- Click Security & Privacy, then select the Privacy tab.
- Select Screen Recording from the list on the left.
- Click the lock icon to make changes.
- Check the box next to Slack, then click the lock icon again to save your changes.
- Quit and reopen the Slack desktop app.
Reach out to our Support team and include the following information if you can:
- A link to your calls test results.
- Timestamps for any recent calls that you experienced an issue with.
- The device and operating system you were using.
- Any other details you remember. For example, it's really helpful for us to know if problems arose immediately after you started a call, a few minutes into the call, when you started screen sharing, etc.
Today, Slack (Slack.com) is launching their official app for Windows desktop users, including support for Windows 7 up through the Windows 10 preview. Slack is one of the fastest growing online collaboration services, and the firm boasts some impressive growth numbers since its inception.
If you have never heard of Slack, think of it as your own private app for chatrooms. It is a free service used for 'team communication' letting users create individual rooms with an unlimited amount of users. Confession: we use it on Windows Central and Mobile Nations every single day.
The Slack app is a true x86 desktop application, which is perfect for enterprise and legacy users. The app runs in the background, updates automatically and it even has notifications. The big selling point with the app is you have one less browser tab to worry about.
Slack announced a beta of the desktop app a few weeks ago. This release looks to replace that version, although if you are already in the beta, today's release looks to be the same recent build.
A Slack client for Windows Phone is currently in private beta and is expected to launch in the coming weeks.
Download Slack for Windows Desktop (Free)
See the press release for more information.
Cgi animation software for mac. Source: Slack HQ
Press the Start Button: Slack for Windows Has Arrived
In the past week alone, 365,000 people have logged in to Slack from their web browser on Windows, and (we imagine) yearned for something more. More than 30% of our users run Windows, and their disappointment in the lack of desktop app has been noted. Today, we provide our answer:
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There's been a constant hum of requests in feedback tickets and tweets: the request for a Windows app to match our Mac app — and one that provides the experience users expect from a native Windows application. We've worked hard to make it as good as people expected.
How is this different from just working in the browser?
Slack for Windows brings all the functionality you get in your browser into a standalone version that sits, contentedly, on your desktop. It runs on Windows 7 and above (even the Windows 10 Preview!), installs simply, updates itself automatically, and remains generally courteous throughout.
No more browser tabs for you.
Maintaining multiple teams in the browser means keeping one tab open per team, and as we all know, tab real estate doesn't come cheap these days. Enter the Team Switcher. All of your teams, perched on the left pane and organized however you see fit (with handy keyboard shortcuts).
WavePad Free Audio Editor for Mac OS X is a studio audio editing software anyone can use. When editing audio files you can cut, copy and paste parts of recordings and, if required, add effects like. WavePad Free Audio Editor for Mac OS X is a studio audio editing software anyone can use. Whether you are a professional sound engineer or a casual home editor, WavePad has the powerful features and tools that you need to make your own custom sounds. Free noise cancelling software for mac.
For anyone used to notifications in the web version, the notifications in the app go above and beyond. Each one is hand-crafted and locally sourced to match your team's theme. Whenever you receive a notification, we'll light up the taskbar so that you know something's up, even when you come back to your desk. And if you're busy — doing an important presentation, perhaps? — we'll keep it to ourselves until you're done. We're very polite that way.
The usual suspects of Windows preferences are available for your customization. When the window is closed, Slack for Windows will run from the tray, unseen but still heard. Clicking the tray icon will summon the app to do your bidding once more. And of course, no Windows app would be complete without the option to automatically launch on login.
We want Slack to be a great experience for everyone, whether you're using your laptop, your computer, or your toaster oven. We don't have anything from our toaster oven department to share today, but we have worked hard to create an app that Windows users deserve.
We hope that you love it.
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Microsoft Edge gets big update with better full-screen controls, more
The Microsoft Edge Stable channel is getting another big update today. This latest release brings a bunch of collections improvements, better full-screen navigation, and more.