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1. Cisco Webex App For Mac

Notice

THIS FIELD NOTICE IS PROVIDED ON AN 'AS IS' BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Products Affected

Defect Information

Problem Description

When used with macOS Catalina 10.15.x, VPN connections will not be established with some versions of Cisco AnyConnect Secure Mobility Client and some versions of the HostScan package.

Background

HostScan provides the AnyConnect Client the ability to identify the operating system, anti-virus, anti-spyware, and firewall software installed on the host.

In macOS Catalina 10.15.x and later, the operating system will no longer support execution of 32-bit binaries, which are included in HostScan packages 4.3.x and earlier. As a result, AnyConnect Client end-users who attempt to connect from macOS Catalina to a Cisco Adaptive Security Appliance (ASA) head-end that runs HostScan package 4.3.x and earlier will not be able to successfully establish VPN connections. Cisco AnyConnect 4.8.00175 is the first version that officially supports operation on macOS Catalina and contains no 32-bit code.

Problem Symptom

If a device that runs the macOS Catalina release attempts to connect with an ASA head-end that runs HostScan package 4.3.x and earlier, this “Posture Assessment Failed: Hostscan CSD prelogin verification failed” pop-up warning message appears:

Additionally, during the first launch of AnyConnect HostScan, SystemScan, and DART modules on macOS Catalina 10.15.x, one-time-only file access request pop-up messages might appear. For further information, refer to the AnyConnect Client 4.8 Release Notes.

Workaround/Solution

Solution

For macOS Catalina 10.15.x users to successfully establish VPN connections using AnyConnect Client with HostScan, these three steps must be performed:

1. HostScan package on the ASA head-end must be migrated to HostScan 4.8.00175 or later.
2. If you migrate from HostScan 4.3.x to 4.8.00175 or later, the Dynamic Access Policy (DAP) policies must be updated to the new DAP policy definitions introduced in 4.6.x. For additional information, refer to the AnyConnect HostScan Migration 4.3.x to 4.6.x and Later document.
3. AnyConnect Client must be upgraded to 4.8.x or later.

Workaround

If an upgrade to HostScan package 4.8.00175 or later is not an option, administrators of systems with HostScan package 4.3.x and earlier can disable HostScan on their ASA head-end in order to restore VPN connectivity. If disabled, all HostScan posture functionality and dynamic access policies (DAPs) that depend on endpoint information will be unavailable.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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Objective

This article shows you how to download and install the Cisco AnyConnect Secure Mobility Client version 4.3 on a Mac Computer. This article is applicable only to Cisco Business products that includes the RV34x series routers and not Enterprise products.

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Introduction

AnyConnect Secure Mobility Client is a modular endpoint software product. It not only provides Virtual Private Network (VPN) access through Secure Sockets Layer (SSL) and Internet Protocol Security (IPsec) Internet Key Exchange version2 (IKEv2) but also offers enhanced security through various built-in modules. Why use a VPN? A VPN connection allows users to access, send, and receive data to and from a private network by means of going through a public or shared network such as the Internet but still ensuring a secure connection to an underlying network infrastructure to protect the private network and its resources.

If you are using a Windows computer, click here to view an article on how to install AnyConnect on Windows.

Applicable Devices Software Version

• RV340 - 1.0.03.17 (Download latest)
• RV340W - 1.0.03.17 (Download latest)
• RV345 - 1.0.03.17 (Download latest)
• RV345P - 1.0.03.17 (Download latest)

AnyConnect and Mac Software Version

• AnyConnect (This document uses AnyConnect version 4.3 Link to download)

• Mac OS Catalina (10.15) is compatible with AnyConnect 4.8 and later

  • Note: You will encounter issues if you attempt to use Mac OS Catalina with earlier versions of AnyConnect (AnyConnect 4.8 Release Notes Details from Apple )

• Mac OS Mojave (10.14) is compatible with AnyConnect 4.7.04056 and below (Link to download)

AnyConnect App

To try out AnyConnect on mobile devices, the App can be downloaded from Google Play store or Apple store.

Install AnyConnect Secure Mobility Client

AnyConnect client licenses allow the use of the AnyConnect desktop clients as well as any of the AnyConnect mobile clients that are available.

Licensing Structure - Firmware versions 1.0.3.15 and later

As of March 2019, using RV340 series routers version 1.0.3.15 and later no longer require server licenses. Now you will need only a client license to download and use the Cisco AnyConnect Secure Mobility Client. A client license enables the VPN functionality and are sold in packs of 25 from partners like CDW or through your company's device procurement.

We recommend the following user license for use with the RV340 Series:

• L-AC-PLS-LIC= Qty=25 Duration=12

Licensing Structure - Firmware versions 1.0.2.16 or lower

If you have not yet updated your firmware, please do so now. Do not delay. Click here to visit the downloads page for the RV34X series.

For further information and community discussion on AnyConnect licensing updates, click here.

What is the best trading software for mac. For AnyConnect Licensing FAQs, click here.

Step 1

Download AnyConnect here.

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Install the AnyConnect Pre-deployment Package for the MAC operating systems.

Step 2

Double-click the installer.

Step 3

Click Continue.

Step 4

Go over the Supplemental End User License Agreement and then click Continue.

Step 5

Click Agree.

Step 6

Choose the components to be installed by checking or unchecking the corresponding check boxes. All components are installed by default.

The items you select in this screen will appear as options in AnyConnect. If deploying AnyConnect for end-users, you may want to consider deselecting options.

Step 7

Click Continue.

Step 8

(Optional) Click Change Install Location to manually specify the path to install AnyConnect.

Step 9

Click Install.

Step 10

(Optional) Enter your password in the Password field.

Step 11

Click Install Software.

Step 12

Click Close.

You should now have successfully installed the AnyConnect Secure Mobility Client Software on your Mac computer.

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