Mac Email App Not Working

11.09.2020by

Jan 13, 2019  Updated your Mac to the latest macOS and now the Mail App isn't working? Is your Mail App slow or not responding? Learn how to troubleshoot your Mail App and Email problems in macOS today!

On more than a few occasions (read: a lot), I’ve had to help clients figure out why Apple Mail’s search function wasn’t working. It’s strange to be looking right at a message about baseball that doesn’t show up when you search for “baseball” within Mail. Kinda makes you want to punch things just a little bit.

Apr 26, 2018  Address book, group email doesn't work I am using macbook pro, osx 10.6.8 operating system. I have a group set up in address book that I use all the time. It has stopped working. Other groups will send but not this one particular one. I have deleted it and made a new group, but that did not work. I tried shutting it down like mentioned in this. May 10, 2019  Is Gmail not working for you? First of all, click this link, then bookmark it, then tattoo it onto your left bicep, just in case.This is the link to Google’s app status Dashboard. Troubleshoot email problems in Mail on Mac. Problems sending messages. If you can’t send emails. If people don’t receive emails you send. If emails aren’t displayed or look strange. If junk mail filters aren’t working. Problems viewing messages and mailboxes.

If that starts happening to your Mac, there are a couple of ways to get it going again. First, you could force Spotlight to reindex your entire drive. While this method may take longer, if you’re not comfortable with finding and deleting files from your Library folder as I describe below, it may be the better way for you. For this, visit System Preferences> Spotlight, click on the 'Privacy' tab, and then either click the plus button at the bottom-left corner to add your entire Macintosh HD to the exclusions list or drag in the drive from your Desktop if it shows up there. You’ll see a scary warning when you do:

But after you click OK, you should see your drive appear in the list.

Now you’ll want to select that drive and click the minus button to remove it. This’ll force Spotlight to start its indexing over again, and you can click on the Spotlight icon on the upper-right corner of your screen to see its progress.

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Sigh. I’m gonna be waiting on that for a while. The things I do for you guys, I swear.

Secondly, you can try a more focused approach by making Mail reindex its database only. To do this, quit Mail if it’s running first. Then click on Finder’s Go menu and pick Go to Folder:

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Paste the following path into the box that'll appear and press Return:

Once the Finder window for that location opens up, delete any files in there that start with “Envelope Index.” As you’ll see below, I’ve got three:

After you delete those files, open Mail again. You may see this kinda-scary box, and if you do, click Continue and let it do its thing.

Email App Not Working On Mac

This step could take a while if you’ve got tons and tons of messages or if your machine isn’t the fastest, so be prepared.

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Anyway, after whichever process you’ve chosen is complete, check to see if searching is working properly. Finally you can find all of those messages your grandpa sent you about everything that’s wrong with the world! Now don’t you feel better?

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