blog.over-update.download

1. Reinstall Creative Cloud Desktop App
2. Update Creative Cloud Desktop App

Go to the Creative Cloud website. Your download begins immediately.

If you're using Windows, you may be prompted to save the downloaded file. If you're using macOS, you may be prompted to allow the download to take place.

Double-click the downloaded file to begin installation:

macOS:Creative_Cloud_Installer.dmg

Windows:Creative_Cloud_Set-Up.exe

Follow the onscreen instructions to complete your installation.

Note:

Creative Cloud for desktop is a great place to start any creative project. Quickly launch and update your desktop apps; manage and share your assets stored in Creative Cloud; download fonts from Adobe Typekit or high-quality royalty-free assets right within the app; and showcase and discover creative.

Run the Adobe Creative Cloud Cleaner Tool; Restart; Download and install the Adobe Creative Cloud Desktop app from Adobe.com; If the above steps don't work, unfortunately, your only recourse will be to contact Adobe support directly. The same file seems to be the root of the same issues on Mac OS. Uninstall the Creative Cloud Desktop. Hi All I'm using OSX 10.11.3 I know this question has been asked a few times and I did find a solution, which was on another thread. – Sign out of Creative Cloud desktop and then exit Creative Cloud desktop. – Go to Macintosh HD/Library/Application Support/Adobe – Find and delete the folders. Adobe Creative Cloud Desktop does not show the Apps tab. How can I fix this? Go to CC desktop manager.; Choose the dropdown by the gear in the top right.; Select Preferences.Sign out under the General tab.; Choose the dropdown again and select Quit to exit the CC Desk manager.; Go to the OOBE folder in the path for the type of machine that you are working on as listed below. Uninstall Creative Cloud App. From your Mac desktop, make sure that Finder is the active application and choose Go Utilities from the menu bar at the top of the screen. Click the Creative Cloud icon in your menu bar, navigate to the Apps tab and find your installed app in the list of My Apps & Services.

The Creative Cloud desktop app always installs in the default location. You cannot specify a different folder or drive.

Problems installing? Try alternative download links

If you still have trouble downloading or installing, you can try using a direct download link.

Follow the instructions below for your operating system:

Download the installer for your version of Windows:

Right-click the downloaded file and select Extract All.

If prompted, sign in to your Adobe account to begin installation. Then, follow the onscreen instructions.


The Creative Cloud desktop app launches automatically upon successful installation.

Double-click the downloaded file to extract its contents.

If prompted, sign in to your Adobe account to begin installation. Then, follow the onscreen instructions.


The Creative Cloud desktop app launches automatically upon successful installation.

Common problems with the Adobe Creative Cloud Desktop App and solutions.

No Apps appear listed on the Apps Tab and you see a message, 'You don't have access to manage apps.'

• Quit the Creative Cloud Desktop app.
  
• Browse to this location,
  
• C:Program Files (x86)Common FilesAdobeOOBEConfigs
  
• These files may be hidden on your computer. You may need to enable your account to see hidden files.
• Edit XML file there and set the value to true
• Restart the computer
  

• Quit the Creative Cloud Desktop app.
• These files may be hidden on your computer. To navigate to a hidden folder, open the Finder application. Press Command + Shift + G to open a file search dialog and enter, for example, “~/Library/”. Finder opens the hidden folder.
• Browse to this location,
• /Library/Application Support/Adobe/OOBE/Configs
• Edit XML and set the value to true
• Restart the computer

Creative Cloud Desktop App doesn't open, progress wheel just spins.

To fix this, delete the contents of the OOBE folder and relaunch the Creative Cloud desktop app

• Quit the Creative Cloud desktop app from the gear icon in the upper-right corner.

• Browse to the following location based on your operating system.

Mac OS: /Users/<user folder>/Library/Application Support/Adobe/OOBE
Note: The /Users/<user folder>/Library/ is hidden by default after 10.7. See the notes above about how to find these.

Windows: C:Users<user folder>AppDataLocalAdobeOOBE
Note: The AppData is hidden with Windows default settings. See the notes above about how to find these.

• Delete the entire contents of the OOBE folder.

• Restart the computer and launch the Creative Cloud desktop app again.

Note: The app can take slightly longer than usual to load with this solution, as content in the OOBE folder is rebuilt after launch.

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Error message at Adobe.com when you try to install Adobe app.

You may see an error 'Permission may be required' while trying to install Adobe apps from Adobe.com.

Reinstall Creative Cloud Desktop App

This will occur if there are any Adobe applications on your computer that have the Update feature disabled. If you already have the Adobe Creative Cloud Desktop app, you may see that the Apps tab is missing.

If so restore the apps tab.

Windows

• Quit the Creative Cloud Desktop app.
  
• Browse to this location,
  
• C:Program Files (x86)Common FilesAdobeOOBEConfigs
  
• These files may be hidden on your computer. You may need to enable your account to see hidden files.
• Edit XML file there and set the value to true
• Restart the computer
  

• Quit the Creative Cloud Desktop app.
• These files may be hidden on your computer. To navigate to a hidden folder, open the Finder application. Press Command + Shift + G to open a file search dialog and enter, for example, “~/Library/”. Finder opens the hidden folder.
• Browse to this location,
• /Library/Application Support/Adobe/OOBE/Configs
• Edit XML and set the value to true
• Restart the computer

To fix this, delete the contents of the OOBE folder and relaunch the Creative Cloud desktop app

Update Creative Cloud Desktop App

• Quit the Creative Cloud desktop app from the gear icon in the upper-right corner.

• Browse to the following location based on your operating system.

Mac OS: /Users/<user folder>/Library/Application Support/Adobe/OOBE
Note: The /Users/<user folder>/Library/ is hidden by default after 10.7. See the notes above about how to find these.

Windows: C:Users<user folder>AppDataLocalAdobeOOBE
Note: The AppData is hidden with Windows default settings. See the notes above about how to find these.

• Delete the entire contents of the OOBE folder.

• Restart the computer and launch the Creative Cloud desktop app again.

For further assistance email [email protected]

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